Your Privacy Fully Protected

Bgc99.org (referred to as "bgc99", "we", or "the platform") places the highest importance on user privacy. This privacy policy explains what information we collect, how we use it, and how we keep it secure when you visit the bgc99 website, create an account, or use any of our services.

By using any bgc99 service, you are deemed to have accepted this privacy policy. Please read it carefully before creating an account.

This policy applies to all bgc99 products and services — including the website, mobile app, game lobby, deposit and withdrawal services, and customer support.

Bgc99 collects various types of data to operate its services. A detailed breakdown is provided below:

Bgc99 collects data through several methods. Each is described in detail below:

• Information Provided Directly: Information provided when completing the registration form, documents submitted during KYC verification, and details shared in conversations with our support team.
• Automatic Collection: When you browse bgc99, certain data is automatically collected via cookies and similar technologies — such as IP address, page views, and session duration.
• Transaction Information: Transaction data is collected from the payment gateway at the time of each deposit and withdrawal. bgc99 never stores card numbers or PIN codes.
• Third-Party Sources: In some cases, your information may be verified through a third-party KYC provider for identity verification purposes.

Bgc99 uses your data exclusively for the following legitimate purposes:

• For account creation, verification, and management.
• To process deposit and withdrawal transactions.
• To improve gaming service quality and deliver a personalized experience.
• To prevent fraud, money laundering, and cybercrime.
• To inform you about bonus and promotional offers (only with your consent).
• To provide customer support and resolve complaints.
• To meet legal and regulatory obligations.
• To enforce responsible gaming policies and protect minors.

Bgc99 never sells your personal data to advertisers or shares it with third parties for marketing purposes.

Bgc99 shares user data with third parties only in very limited circumstances, which are clearly outlined below:

• Payment Processor: Necessary information is shared with payment providers such as Mobile Banking, Nagad, and Rocket to complete transactions.
• KYC Verification Provider: With licensed third-party KYC services for identity verification.
• Game Provider: Minimum necessary data shared with the relevant game provider to operate the game.
• Legal Authorities: To government and law enforcement agencies where required by legal obligation or court order.

The bgc99 website uses cookies and similar technologies to enhance service quality. Cookies are small text files stored in your browser.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: To understand which pages are used most. These do not identify individuals.

You can disable cookies through your browser settings, though this may limit certain platform features.

Bgc99 retains your data only for as long as necessary. Even after account closure, certain information may be kept for the following reasons:

• Financial transaction records are generally retained for up to 5 years due to legal obligations.
• KYC documents are retained in accordance with applicable regulatory requirements.
• Gaming history may be retained for up to 3 years after account closure.
• Where a legal dispute or investigation is ongoing, relevant data is retained accordingly.

After the specified period, data is permanently deleted or anonymized so that no individual can be identified.

Bgc99 applies industry-leading security measures to keep your data safe:

• 256-bit SSL Encryption: All data transmitted between you and bgc99 servers is encrypted.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
• Firewall & DDoS Protection: Advanced security technology is used to protect our servers from cyber attacks.
• Regular Security Audits: Independent third-party experts regularly audit bgc99's security systems.
• Limited Access Policy: Only authorized bgc99 personnel have access to specific data.

As a bgc99 user, you have the following rights over your personal data:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information in your account.
• Right to Erasure: You may request deletion of your data within the bounds of legal limitations.
• Right to Restrict Processing: You may request that processing of your data be restricted under certain circumstances.
• Marketing Opt-Out: You can opt out of promotional emails or messages at any time.

To exercise any of these rights, please contact our support team. We typically respond within 7 business days.

Bgc99 takes the privacy and protection of minors (under 18) extremely seriously. We never knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If a user is identified as a minor, all their data is deleted immediately.
• Bgc99 works with parents and guardians to protect minors from accessing gaming content.

Bgc99 reserves the right to update this privacy policy as needed. For significant changes, we will notify you through the following channels:

• A notification will be sent to your registered email address.
• A notice will be displayed upon logging in to the platform.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of bgc99 after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

If you have any questions or concerns about our Privacy Policy, please get in touch. bgc99's dedicated privacy team is always ready to respond to your requests.

We take every privacy-related request seriously and aim to resolve it as quickly as possible.